Returns Policy – Items Under £500
All correspondence should be directed to firstname.lastname@example.org quoting the invoice number
- Items cancelled before shipping will receive a full refund.
- For items damaged on arrival, please contact me to arrange return and replacement. Where items are damaged on arrival, the artist will bear the costs of shipping.
- In the event you wish to return a product and receive a full refund, you must notify me with 14 days and return the item undamaged within 28 days. In this case, you will be responsible for bearing the cost of the return.
The Commissioning Process
For bespoke commissions I request a 50% deposit when the contract is agreed. The deposit allows me to purchase the materials and fabricate the work and it includes the initial design fee. The remaining payment is payable prior to shipping. I work closely with all clients when preparing a bespoke work of art and will keep you updated with documentation and time scales of the work. Clients are welcome to visit the studio to see the work as it progresses. I will also install the work depending on location. Lead times vary and as the works are handcrafted can take from 2 weeks to several months to complete a commission.
When agreeing a commission, I will endeavour to meet a client’s desired delivery date; however, with the nature of the crafting involved and the bespoke material requirements, this is not always possible. I always ensure my client’s are fully aware of anything impacting the desired delivery date.
All prices are quoted in UK £Sterling and payment must be made via BACS or PayPal. For quotes provided in other currencies, full payment must be made upon agreement of the commission to avoid any exchange rate changes at subsequent payments.
A commercial invoice is provided when payment is due.
Duty and customs
Customers are responsible for any duties and/or taxes levied at the point of entry into the destination country, and should therefore ensure they are aware of any applicable charges. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.
Returns Policy – Items Over £500 / Made to order
Items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable. If a fault is identified, I will endeavour to resolve the fault in-situ before agreeing a replacement or accepting a return.
When receiving the order the customer is obliged to check the delivery condition in the presence of the courier. In the unlikely event of items arriving damaged from Lee Borthwick’s studio a replacement or repairs will be provided. Please photograph damaged items and packaging and email them to email@example.com. Notification must be made within 2 days of receipt of items. Please keep the packaging.
During the first 12 months following delivery, I will guarantee to repair or replace faulty parts. After this period, repairs and replacements will incur a charge. This warranty does not cover scratches to the mirror surface through misuse of the artworks.
During delivery insurance is provided by the nominated shipper. Due to the value of commissions, clients are recommended to ensure that they have adequate insurance for the item in its installed position. I (Lee Borthwick) accept no liability for damage or loss after delivery.
All prices are given for guidance only. Delivery costs on bespoke artworks will be assessed when quoting the commission, and will be subject to change (the true dimensions and weight of the artwork will not be known until completion of the piece). All international deliveries are sent via Pack and Send-with DHL where applicable.
Larger scale pieces may require a professional art handling service and as such a quote will be provided before the commission is accepted.
All works are hand sculpted and constructed from natural materials and as such imperfections can occur. No two pieces are ever the same.
Artworks crafted from air dried timber will all receive WARMAIR treatment at Thermolignum prior to shipping. This guarantees the product free of any insect infestation and that this has been achieved without the use of chemicals.
I recommend using a lens cloth for keeping the mirrors dust and blemish free. Wood is treated with beeswax, overtime you may want to apply another layer as you see fit.